IT Help Desk Administrator Consultant

Location US-NY-New York
Posted Date 3 weeks ago(1/29/2018 4:27 PM)
Job ID
2018-6576
# Positions
1
Category
Information Technology - Desktop Service & Support
Level
Representative

Overview

The Orchard is an independent music and film distribution company distributing music from artists such as AWOLNATION, Kelsea Ballerini, and Skepta as well as films like Cannes Grand Prix Winner BPM (Beats Per Minute), and Sundance Jury Prize winner Dina, and The Hero. With our industry-leading technology and operations, we partner with companies of all sizes to make their music, films and videos available across hundreds of digital outlets and physical retailers around the world. At The Orchard, the focus is to provide a comfortable, social and engaging environment to encourage productivity and creativity.

 

The Orchard is looking for an IT Help Desk Consultant to join our dynamic NYC team.

Responsibilities

  • Respond to requests for technical assistance in person, via phone, and electronically.
  • Log all help desk interactions.
  • Diagnose and resolve technical hardware and software issues.
  • Stay current with system information, changes and updates.
  • Test and deploy system updates.
  • Troubleshoot computer hardware, software or network issues.
  • Build, deploy, and manage workstations and servers.
  • Setup and manage system backups and restores.
  • Manage applications and services on premises and on hosted platforms.
  • Aid monitoring, response and intervention for IT related security incidents and violations and site outages.
  • Research, recommend and implement relevant technologies to streamline day to day operations.

Qualifications

  • Knowledge of hardware and software on Mac and Windows desktop and mobile products.
  • Ability to troubleshoot and assist with hardware, software, and network problems.
  • Experience with system imaging and device management.
  • Experience with SQL.
  • Strong ability to work autonomously and as part of a team.
  • Ability to juggle multiple tasks simultaneously.
  • Strong written and verbal communication skills.

 

The Orchard is a pioneering music, film and video distribution company operating in more than 30 global markets. With a holistic approach to sales and marketing combined with industry-leading technology and operations, The Orchard amplifies reach and revenue across hundreds of digital, physical and mobile outlets around the world. The Orchard streamlines content owners' business complexity with an intuitive client dashboard, comprehensive rights management and tailored client support. Founded in 1997, The Orchard empowers businesses and creators in the entertainment industry. For further information, please visit www.theorchard.com.

 

The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, veteran or military status, genetic information or any other status protected by applicable federal, state, or local law.

 

 

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