Associate User Experience Researcher

Location US-NY-New York
Posted Date 1 week ago(2/9/2018 4:05 PM)
Job ID
# Positions
Creative Services - Other


The Orchard is an independent music and film distribution company distributing music from artists such as AWOLNATION, Kelsea Ballerini, and Skepta as well as films like Cannes Grand Prix Winner BPM (Beats Per Minute), and Sundance Jury Prize winner Dina, and The Hero. With our industry-leading technology and operations, we partner with companies of all sizes to make their music, films and videos available across hundreds of digital outlets and physical retailers around the world. At The Orchard, the focus is to provide a comfortable, social and engaging environment to encourage productivity and creativity.


The Orchard is hiring an Associate User Experience Reseacher to join our NYC (East Village) product design team.


As a User Experience Researcher at The Orchard, you will help the product design team understand what experiences for our labels are intuitive and accessible, creating a best-in-class experience.  You will dig into what our customers need from our products by exploring their behaviors and motivations while working with Product Designers, Product Managers and Engineers to inform the development of key features through research.

You will be involved in all stages of the product development, delivering oral, written and visual presentations about our research findings, as well as contribute to identification of product and user requirements.

  • Conduct qualitative and quantitative user research, leveraging diverse methodologies such as usability tests, interviews, card sorting activities, surveys, observational studies, and analytics data
  • Partner with product designers to inform and evaluate UX decisions
  • Synthesize research into actionable takeaways applied to product goals and business objectives
  • Work alongside product teams to incorporate research needs into project planning
  • Take part in the planning, recruiting and scheduling of research studies
  • Monitor and regularly report on usage behavior of multiple web properties
  • Share and present user research findings with internal teams and stakeholders
  • Participate in regular design reviews and other team-wide design efforts
  • Generate insights that both fuel ideation and evaluate designs


  • Case studies demonstrating strong critical-thinking skills in the research process
  • Experience conducting, analyzing and reporting on both qualitative and quantitative research
  • Experience using analytics tools such as Google Analytics
  • You take a thoughtful approach to conducting and analyzing research in a purposeful manner
  • Demonstrated communication
  • You are organized and meticulous in analyzing data
  • You are an empathetic thinker with strong communication and storytelling skills
  • You are a curious question-asker with an investigative thirst for learning


The Orchard is a pioneering music, film and video distribution company operating in more than 30 global markets. With a holistic approach to sales and marketing combined with industry-leading technology and operations, The Orchard amplifies reach and revenue across hundreds of digital, physical and mobile outlets around the world. The Orchard streamlines content owners' business complexity with an intuitive client dashboard, comprehensive rights management and tailored client support. Founded in 1997, The Orchard empowers businesses and creators in the entertainment industry. For further information, please visit


The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, veteran or military status, genetic information or any other status protected by applicable federal, state, or local law.



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