Account Manager, Performance Rights Services

Location US-NY-New York
Posted Date 1 week ago(2/9/2018 12:31 PM)
Job ID
2018-6600
# Positions
1
Level
Manager

Overview

As an account manager in the Performance Rights Services team, you are crucial in leading & scaling our fast-growing neighboring rights business, executing on a value proposition that drives client satisfaction and revenue. You will be responsible for the end-to-end process of collecting royalties from a subset of the 35+ performance societies around the world with whom The Orchard works.

 

You’re impeccably accurate and detailed, while able to manage multiple deadlines and prioritize appropriately. You’re a fearless, creative problem solver, an excellent communicator who provides a high level of service both internally and externally, and you’re great at following processes, procedures, and deadlines.

Responsibilities

  • Determine eligible metadata to deliver to collection societies, review for quality and correctness, and deliver in appropriate file format required by society
  • Receive incoming royalty statements from societies and match to correct labels
  • Perform audits and other analysis tasks to ensure priority recordings are registered and earning appropriate royalties from societies
  • Work cross-functionally to ensure rights issues (e.g. disputes, double-claims) are resolved quickly and accurately
  • Adhere to strict society deadlines, while super-serving clients and maximizing revenue
  • Consistently meet and/or exceed performance objectives (e.g. yearly revenue targets, delivery goals)
  • Identify inefficiencies and suggest improvements for current processes, both internally and with societies
  • Partner internally (client management, accounting, product development, legal) and externally (societies, 3rd party rights holders) to identify, report and resolve issues
  • Track, analyze, and report on performance metrics such as revenue and deliveries
  • Handle escalations and perform root cause analysis, putting gap closure action in place when needed
  • Build strong relationships with societies, communicating clearly and frequently to ensure recordings are registered and disputes resolved in a timely manner
  • Assist with the acquisition and retention of Performance Rights Services clients
  • Perform additional duties and responsibilities as assigned

Qualifications

  • 3-5 years of work experience, preferably in the music or entertainment industry
  • College degree required
  • Entrepreneurial spirit, motivated by the idea of new revenue and growth
  • Experience working with large, complex data sets in a variety of formats; direct experience working with music metadata a plus
  • Deadline-oriented and extremely organized
  • Adaptable to evolving workload, not afraid to ask questions
  • Excellent written/verbal/interpersonal communication skills
  • Excellent computer skills and proficiency in Google, Apple, and Microsoft applications, particularly Excel
  • Familiarity with licensing and the various rights associated with music content
  • Excited to interact with people at collection societies around the world

Bonus Points:

 

  • Passion for, knowledge of, and appreciation for music!
  • Multilingual fluency (French a plus)
  • Familiar with DDEX/XML and/or SQL
  • Prior experience working with neighboring rights or music licensing

About The Orchard:

 

The Orchard is a pioneering music, film and video distribution company operating in more than 30 global markets. With a holistic approach to sales and marketing combined with industry-leading technology and operations, The Orchard amplifies reach and revenue across hundreds of digital, physical and mobile outlets around the world. The Orchard streamlines content owners' business complexity with an intuitive client dashboard, comprehensive rights management and tailored client support. Founded in 1997, The Orchard empowers businesses and creators in the entertainment industry. For further information, please visit www.theorchard.com.

 

The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, veteran or military status, genetic information or any other status protected by applicable federal, state, or local law.

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