• Account Manager, Video Services

    Location US-NY-New York
    Posted Date 3 weeks ago(3/30/2018 11:49 AM)
    Job ID
    # Positions
    New Media - Other
  • Overview

    The Orchard is an independent music and film distribution company distributing music from artists such as AWOLNATION, Kelsea Ballerini, and Skepta as well as films like Cannes Grand Prix Winner BPM (Beats Per Minute), and Sundance Jury Prize winner Dina, and The Hero. With our industry-leading technology and operations, we partner with companies of all sizes to make their music, films and videos available across hundreds of digital outlets and physical retailers around the world. At The Orchard, the focus is to provide a comfortable, social and engaging environment to encourage productivity and creativity.


    The Orchard is looking for an Account Manager, Video Services to join our dynamic NYC (East Village) office. 


    Reporting to the Senior Account Manager - Video Services based in New York, NY, the Orchard has an immediate opening for a full-time Account Manager, Video Services.  The NYC-based position will act as the dedicated account manager for a roster of premium North American video partners specializing in Latin repertoire.  This person will be relationship-driven with a creative and analytical mind, with the ability to work proactively and autonomously.


    • Solely responsible for a roster of high priority clients and channels partnered with the Orchard’s MCN from initial launch through to channel strategy, programming and optimization work.
    • Serve as the singular point of contact for inquiries from client and client management team on designated roster of priority channels / clients.  Maintain high level of client communication.
    • Execute various post-launch channel activities that enable clients to attain maximum reach and retention of users, maximize revenue, and super-serve clients across multiple tiers of service - all based on strict deadlines and priorities.
    • Provide on-going priority channel support including programming advice, optimizations, channel analysis/monthly reporting, and troubleshooting general partner questions.
    • Provide an extraordinary level of support for Video Services clients & internally (client managers, etc.) to ensure that video content related issues are resolved immediately
    • Perform channel & video audits for key clients - advising & executing on key takeaways
    • Track, analyze, and report on channel & category progress, using metrics like CPM, viewership, and subscriber demographics.
    • Liaise with clients / client managers, interactive marketing & audience development to leverage YouTube around key release campaigns & isolate / develop tent-pole campaigns specific to YouTube for their key clients.
    • Serve as an expert for other staff members, answering key questions and providing advice and strategy.
    • Work closely with Senior Account Manager & Manager, US Accounts communicating client issues and roadblocks to ensure effective channel account management post-launch.
    • Effectively work within The Orchard’s internal systems, YouTube’s CMS (Content Management System) and YouTube.com, maintaining up to date and accurate records.
    • Proficient knowledge of current YouTube channel best practices, channel category subject. matter, music industry and social media news & trends and competitive landscape.
    • Perform other duties and responsibilities as assigned.


    • Bachelor’s degree required in related field(s)
    • 3+ years experience in digital video; 2 years experience managing, programming, and optimizing YouTube channels with at least 1 year in a supervisory capacity
    • Conversational and written fluency in Spanish
    • In-depth understanding of rapidly evolving digital landscape with proven ability to harness it in an effort to reach goals (e.g. user generated content, social media)
    • Ability to communicate & work effectively with various stakeholders (C level, clients, interns); multilingual fluency a must
    • Quick learner, flexible, able to handle frequent changes
    • Excellent computer skills and proficiency in Microsoft, Google, and Apple applications
    • Strong passion for and deep knowledge of music


    The ideal candidate is:

    • An expert communicator and relationship builder
    • Creative and takes initiative - capacity to engage, willingness to learn and to share ideas, positive attitude
    • A proactive and creative problem solver.
    • Technologically savvy and comfortable with data
    • Organized, able to multitask, prioritize and maintain deadlines
    • Adaptable to evolving workload and flexibility in job scope  



    The Orchard is a pioneering music, film and video distribution company operating in more than 30 global markets. With a holistic approach to sales and marketing combined with industry-leading technology and operations, The Orchard amplifies reach and revenue across hundreds of digital, physical and mobile outlets around the world. The Orchard streamlines content owners' business complexity with an intuitive client dashboard, comprehensive rights management and tailored client support. Founded in 1997, The Orchard empowers businesses and creators in the entertainment industry. For further information, please visit www.theorchard.com.


    The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, veteran or military status, genetic information or any other status protected by applicable federal, state, or local law.


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